We’re Here To Help
We're here to help! If you have any questions, comments, or concerns,
please don't hesitate to get in touch with us. You can reach us by phone, email,
or through our online contact form.
Phone Number: +447418359174
Email Address: Sales@gymsworld.co.uk
Registered Address: 182-184 High Street North, East Ham, London, E6 2JA
Our office hours are Monday through Friday, 9am to 5pm. If you call or email outside of these hours,
we'll get back to you as soon as possible the next business day. If you prefer to use our online contact form,
please fill out the fields below and click "Submit." We'll get back to you within 24 hours.
FREQUENTLY ASKED QUESTIONS
Our website updates stock levels regularly and automatically, so you can shop with confidence. If there are any unforeseen issues, we will contact you immediately to let you know.
We do not do partial shipments unless specifically requested, so if you place a multiple-item-order where one or more items are out of stock, we will wait until everything is in stock before shipping the goods. If you require any In-Stock items to be dispatched please first call our Customer Services department on 01904 696933 and we can arrange this for you. There is no extra charge for this service.
Yes, you certainly can. We now take Paypal, giving you even more payment flexibility.
In addition to your legal rights, our goodwill return policy allows you a refund or exchange for products purchased online or in-store with proof of purchase within 30 days of purchase. Products must be returned unused and in their original packaging. The original shipping charge will not be refunded unless the item is defective or damaged. See our returns information for more details.
As long as we haven’t shipped your order, we can modify it for you. Just call our sales team on 01904 698813 and we’ll be happy to help.
When you place your order, you can add a different delivery address. If the billing address is different from your delivery address, the invoice will always be sent to your billing address. Remember that your billing address is the address where your payment card is registered.
Items less than 30kg will be shipped as parcels. Items over 30kg will be shipped as pallets.
Items being shipped to the Highlands, Islands and Northern Ireland may incur an additional shipping charge. If the shipping cost is different from the previous one, we will contact you to advise you. Your package will not be sent until you have accepted the shipping costs.