Delivery Times

Standard delivery is 5-7 working days, however, we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service if you need your order quickly.

Please note that we do not deliver on Saturdays and Sundays and any next-day and 48-hour deliveries must be made before 2 pm. All orders placed with “next day” delivery on Saturday, Sunday or public holidays will be shipped the next business day.

Can I receive my order at a different address?

Yes. When you place your order, you can add a different delivery address. If the billing address is different from your delivery address, the invoice will always be sent to your billing address. Remember that your billing address is the address where your payment card is registered.

Shipping Costs

Yayyyy, Yes Delivery is Free

24hr and 48hr delivery are available to most areas (except Highlands, Islands, and Northern Ireland), please call for details.

Items less than 30kg will be shipped as parcels. Items over 30kg will be shipped as pallets.

Items being shipped to the Highlands, Islands and Northern Ireland may incur an additional shipping charge. If the shipping cost differs from the previous one, we will contact you to advise you. Your package will not be sent until you have accepted the shipping costs.

Last minute for next-day delivery

2 pm is the latest time you can order online for next-day delivery.

Transport Services

We use a variety of carriers depending on the size of the package and the shipping address, including DHL and DPD

Order Tracking

We can track all orders through our package tracking system and will let you know where your order is at any time. Email our Customer Service Department or call +447418359174 or within the following hours:

Day Hours

Mon-Fri 8.30am – 4.30pm

Order Display

To view the status of any order you’ve placed, sign in to your account and then select “My Orders” from the account page menu.

You can now view the details and check the status of an order by clicking the “View” link located next to any particular line item.

Order Status Explanation


Your order has been accepted and will begin processing shortly


Your order is being processed through our system

Picking in Progress

Your order is being collected and packed in our warehouse.

Pending Payment

Your order is waiting for successful payment

PayPal Pending

Your order is pending Paypal payment

Payment Review

Your order is on hold due to a payment issue, please contact Customer Service

On Hold

Your order is on hold due to a payment issue, please contact Customer Service for details.


Your order is on the way


Your order has been cancelled. Talk to Customer Service if you haven’t requested it.

Back Order

Your order is out of stock or a pre-order item and will be processed when stock is available