Frequently Asked Questions

Our FAQ section is designed to answer the questions we get regularly.

If you cannot find the answer to your questions, please do not hesitate to contact our customer service department.

How long will my order take to be delivered?

Standard delivery is 5-7 working days, however, we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service if you need your order quickly.

Please note that we do not deliver on Sundays, and a Saturday delivery must be specifically selected online to receive your order on a weekend. All overnight and 48-hour deliveries must be made by 2:00 p.m. m. to ship the same day.

Can I track my delivery?

Yes, you will receive an email with your tracking details and, if you have provided us with your mobile phone number, you will also receive a text message.

Your order will be delivered anytime between 8 a.m. and 5 p.m. m. and 8 p.m. m. Monday through Friday (unless a specific day or scheduled delivery has been selected). Your tracking details will include a one-hour time interval, but this is only an estimate and is subject to change.

What happens if I am not there when my order is delivered?

All of our items are shipped on a ‘drop off’ service so if you are unable to accept the package the driver will try a neighbor, drop you off at a safe location, or in some cases take the package to your Parcel Shop location for collection. We can ship items on a ‘signed for’ service if requested.

The driver will take a photo as proof of delivery for any delivery made at the door or left at a neighbor/secure location.

Can I receive my order at a different address?

Yes. When you place your order, you can add a different delivery address. If the billing address is different from your delivery address, the invoice will always be sent to your billing address. Remember that your billing address is the address where your payment card is registered.

Items less than 30kg will be shipped as parcels. Items over 30kg will be shipped as pallets.

Items being shipped to the Highlands, Islands and Northern Ireland may incur an additional shipping charge. If the shipping cost is different from the previous one, we will contact you to advise you. Your package will not be sent until you have accepted the shipping costs.

What is the latest time of day that you can place an order for overnight delivery?

2 p.m. is the latest time you can order online for overnight delivery.

How can I track my order?

We can track all orders through our package tracking system and will let you know where your order is at any time. Email our Customer Service Department or call +447418359174 within the following hours:

How can I know if an item is out of stock?

Our website updates stock levels regularly and automatically, so you can shop with confidence. If there are any unforeseen issues, we will contact you immediately to let you know.

We do not do partial shipments unless specifically requested, so if you place a multiple-item-order where one or more items are out of stock, we will wait until everything is in stock before shipping the goods. If you require any In-Stock items to be dispatched please first call our Customer Services department on +447418359174 and we can arrange this for you. There is no extra charge for this service.

Can I change or add to an order?

As long as we haven’t shipped your order, we can modify it for you. Just call our sales team on +447418359174 and we’ll be happy to help.

When should I ask for help with the installation of my products?

You should not make arrangements for any outside contractor until your package has been received and verified for shortages or damage.

What credit cards can I use for payment?

We will accept Visa, MasterCard, and Maestro. Unfortunately, we cannot accept American Express.

Can I use Paypal?

Yes, you certainly can. We now take Paypal, giving you even more payment flexibility.

How do I return an item?

In addition to your legal rights, our goodwill return policy allows you a refund or exchange for products purchased online or in-store with proof of purchase within 30 days of purchase. Products must be returned unused and in their original packaging. The original shipping charge will not be refunded unless the item is defective or damaged. See our returns information for more details.

Defective Items

Contact our Customer Services Department on +447418359174 and they will request a photograph of the faulty item or request that it be returned for inspection. Once we have received the photo or returned item, we will arrange to send you a replacement within 7 business days or refund your order.

Non-Defective Items

If any item does not meet your expectations, you may return it to the mailing address below. It must be returned unused within 30 days of receiving your order. We recommend that you obtain proof of return from the carrier.

Please Note: Gyms World can only cover the cost of returning faulty or damaged items.

Address for Returns:

Gyms World

182-184 High Street North, East Ham, London, E6 2JA

What carriers do you use?

Here at Gyms World, we use a variety of carriers depending on the size of the package and the shipping address, including DHL and DPD.

How accurate is your website?

While every effort is made to ensure correct product pricing, information, and sizing, these items are subject to availability and may be subject to change. In the unlikely event of a price increase or substitution, you will be notified and obtain your acceptance before your order is processed.